Operations Expert – Paragon Healthcare (Hybrid - Plano, TX)

Anticipated End Date:

2025-12-31

Position Title:

Operations Expert – Paragon Healthcare (Hybrid - Plano, TX)

Job Description:

Operations Expert – Paragon Healthcare

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Location: 3033 W President George Bush HWY., STE 100, Plano, TX

Office Requirement: Hybrid 2; This role requires associates to be in-office 3 days per week: Tuesday, Wednesday, and Thursday, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Associates will be expected to work in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are designated as virtual workdays, allowing you to work virtually from your preferred location.

Shift & Hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time.

The Operations Expert is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Serves as a first line resource for operation associates for workflow and technical related processes.  

• Provides operational training.

• Assists associates by answering day-to-day technical questions.

• Encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted.  

• Handles complex case research and resolution; reviews, interprets and maintains records of service level, quality, accuracy, and productivity.

• Reviews department policy and procedure manuals for accuracy.

• Works with training department to ensure procedures and policies are accurate and complete.

• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. 

• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.

• Strong verbal and written communication skills, both with virtual and in-person interactions.  

• Attentive to details, critical thinker, and a problem-solver.  

• Demonstrates empathy and persistence to resolve caller issues completely.

• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. 

• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. 

• Performs other duties as assigned.

 

Minimum Requirements:

• Requires HS diploma or equivalent and a minimum of 5 years related experience and a minimum of 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, & Experiences:

• Previous leadership experience preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Service Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are