Specialist - Learning and Development Facilitator - Deposit Operations

General information

Career area Customer Care Work Location(s) 1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX Remote? No Ref # 20853 Posted Date 10-03-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

A facilitator plays a key role in equipping Ally employees with the necessary skills to provide top tier service to our customers. As a member of the Learning, Strategy, & Delivery team in CC&E L&D, you and your team will have primary responsibility for delivering learning solutions to the Deposit Operations team. This is great opportunity for a self-starter who has a passion for leveraging their prior experience and expertise to help others grow using a strategic mindset to identify opportunities, develop solutions, and execute delivery plans with precision and intentionality. We as L&D are the model of a growth mindset, always in pursuit of ways to be even better. 
This role can be based in our Fort Washington or Lewisville offices to align with our primary business support teams. 

The Work Itself

• Gain, maintain, and proactively improve upon skills to facilitate, train, and present content to various audiences at a high-level. 
• Train the full portfolio of Deposit Ops content (i.e. new hire, technology, and more) in a virtual, classroom, and/or hybrid environment. 
• Gain, maintain, and proactively improve Subject Matter Expertise on relevant topics to elevate the learning experience during instructor-led training (ILT) 
• Proactively suggest and execute improvements to training materials as appropriate based off comprehension of adult learning theories, learner/leadership feedback, and measures of success outcomes. 
• Maintain and monitor training records and reporting using systems such as Workday, Jira, ClassMarker, and SharePoint (ex. attendance, completion rates, proof of learning scores, etc.). 
• Administer and monitor results of various measures of success associated with learning effectiveness. 
• Partners with and s