Customer Support Specialist (Incident Resolution)

<p>We are looking to hire an <strong>Incident Resolution Manager</strong>, who will resolve retail and corporate problems of our clients in an effective way.</p><p>Job Responsibilities:</p><ul> <li>rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;</li> <li>advising clients on all matters concerning bookings and our product;</li> <li>communication with suppliers, hotels and clients by email and phone;</li> <li>working in CRM systems and with our internal databases.</li> </ul><p><strong>Requirements</strong></p><ul> <li>knowledge of English on at least <strong>Upper Intermediate level</strong> (both spoken and written);</li> <li>kindness, stress-resistance, politeness and responsibility;</li> <li>ability to learn quickly and be results-focused;</li> <li>a functioning computer and microphone;</li> <li>knowledge of the travel business and booking systems;</li> <li>knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);</li> </ul><p><strong>Benefits</strong></p><ul> <li>remote work;</li> <li>a young and active team of super specialists;</li> <li>schedule: 2/2 rotating shifts (2 days work from 7 a.m. to 7 p.m. Polish time / 2 days off, including weekends);</li> <li>salary 800 euro + till 250 euro bonus kpi;</li> <li>interesting and ambitious tasks that will take you to the next professional level;</li> <li>learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;</li> <li>corporate discounts on hotels and other services.</li> </ul>