Senior End-User Services Lead
CACI International IncAbout the role
The Opportunity:
CACI is seeking a Senior End-User-Services Lead to oversee delivery of IT support and services to end users within USSTRATCOM. This position involves managing teams of IT professionals, ensuring optimal service delivery and implementing strategies to enhance user experience and satisfaction.
The work location for this position is Omaha Nebraska. This position is contingent upon award of the United States Strategic Command SCITLS contract.
Responsibilities:
End User Services Lead, Senior:
Responsible for the design, development, and sustainment of end-user device services for USSTRATCOM
Leads and manages a team of end-user device specialists
Plans, develops, deploys, implements, operates, maintains, monitors, and documents the USSTRATCOM IT infrastructure O&S program
Provides robust, reliable, efficient, and secure IT networks access and availability across all security levels
Develops, provides, and maintains a standard set of compatible computing systems and peripherals for use on the USSTRATCOM Enterprise networks through lifecycle replacement and disposal
Supports technical information papers, studies, technical reports, and briefings for projects, activities, or issues that may affect operations
Possesses and applies comprehensive knowledge across key tasks and high-impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
May supervise others
Qualifications:
Top Secret with SCI Edibility
BA/BS + 3 YRS
Required 8140 Cert: 411 - Intermediate; GFACT or CND or Security+ or GSEC; OR Applicable degree ABET accredited/CAE designated; OR Training
Proven experience in IT support or management – particularly in a leadership role
Excellent communication and interpersonal skills
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, we
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