GPS Client Account Manager-Southern CA

GPS Client Account Manager-Southern CA

Business Development and Account Management | Account Management Same job available in 4 locations

Costa Mesa, California, United States

Los Angeles, California, United States

Manhattan Beach, California, United States

San Diego, California, United States

Position Summary

We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) , you will work with senior leaders to strengthen relationships with our most important clients and accelerate account growth. The CAM helps to execute priorities and expand our footprint, develop and deliver account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies to enable the account team to win and deliver work. You’ll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team.
Work You’ll Do
You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:
Build and Sustain Relationships

• Plan and execute account leadership meetings and retreats, support leadership development 
• Manage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processes
• Identify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy

Deliver the Firm

• Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliver
• Serve as a brand ambassador for Deloitte, by actively convening, managing and participating in conferences, as well as internal and external community and account team events
• Know and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectives
• Manage the pipeline and support small pursuits when needed by tracking pursuit deliverables, due dates, quality, and submission.  
• Create and coordinate account materials and content in support of account leaders, pursuits and proposals to meet client objectives
• Understand, adopt, and create leading practices and own tasks with confidence

Lead and Develop Others

• Support account talent strategy and culture-building initiatives; Foster an inclusive and positive team culture
• Serve as account knowledge manager and communications manager. Effectively manage and communicate account-related information to ensure seamless collaboration within the team. 

Understand the Business

• Manage day-to-day market, client, and competitive intelligence activities that facilitates profitable account growth, working closely with appropriate leaders to deliver efficiently and effectively
• Work closely with client account leaders to identify client issues; suggest and support the delivery of unique client experiences to strengthen relationships and engagement with Deloitte

The Team
At Deloitte, clients are at the heart of everything we do. As a part of Client Excellence, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.
Qualifications
Required:

• Bachelor’s degree