Educational Technologies Coordinator

Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
The Educational Technology Coordinator is part of the Statewide Educational Technology Team that supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with campus and IvyOnline leadership to oversee campus or unit-level support and training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is balanced between the technical functions of educational technology and advancing pedagogically sound best practices.

Major Responsibilities

• Provides leadership and supervision for Educational Technology staff for the assigned campus or unit.

• Provides leadership around, and advocates for, the use of educational technology at the assigned campus or unit to promote student success and enhance teaching and learning across all modalities.

• Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities.
• Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).

• Collaborates with campus and IvyOnline leadership and staff/faculty, and other members of the Educational Technology team to plan and deliver educational technology professional development and/or training across all modalities.
• Supports the assigned campus or unit with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.

• Collaborates with academic leadership and other departments to support classroom educational technology tools and design.
• Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.
• Contributes to the development and maintenance of the knowledge base for educational technology tools at the College.
• Provides academic course quality assurance by conducting course audits and quality reviews at the direction of campus and/or IvyOnline leadership, as needed.
• Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities. Other duties logically associated with this position may be assigned.

Skills & Knowledge

• Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.
• Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.
• Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence is preferred.
• Knowledge of effective teaching practices/pedagogy and best practices in teaching and learning and/or training is preferred.
• Possesses effective oral and written communication skills necessary to deliver technical information to a nontechnical audience.
• Ability to work independently as well as collaboratively and can organize and prioritize multiple tasks and projects.
• Ability to learn new systems efficiently and adapt to new standards and practices.
• Promotes an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within