Director Program Management - Infrastructure

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend seeks a Director Program Management – Infrastructure that will be responsible for the growth, profitability and sustainability of the business unit through leadership, new business development, client management and service delivery.

*Relocation provided.  This role is required on-site/hybrid.

Responsibilities

• Oversee the strategic and operational management of Project Management Services.
• Develop new business opportunities with existing and new Turner & Townsend clients and drive the client diversification agenda.
• Manage new and existing client relationships in growing revenue through contract renewals, referrals and service expansion.
• Manage the resourcing of staff with project workload.
• Construct bids for new work in concert with business generation and senior management.
• Negotiate contract fees ensuring profitable outcomes for Business Unit.
• Maintain effective communications with the VP of Business Unit, fellow Directors and staff.
• Provide weekly updates regarding the status of projects, initiatives, and staffing, and where appropriate, highlighting issues of concern, and/or conflict.
• Contribute, as a member of the Senior Management team, to the creation and implementation of strategic and financial plans focused on the growth and development of the Business Unit.
• Identify and act upon cross-selling opportunities.  Work with Senior Management team to develop strategies which promote Turner & Townsend across the US, developing key partnerships within industry.
• Prepare and deliver client presentations on topics of relevant experience and knowledge and/or partnering with other team members to generate new business.
• Attend relevant networking events and promotional opportunities.
• Identify and act upon ways to improve internal systems and processes.
• Process Improvement-Improve cost management procedures, templates, products and strive to continuously improve the services provided to clients.
• Knowledge Management-Ensure that key knowledge and learning generated from each commission is effectively managed and captured in the Turner & Townsend internal database.
• Financial Management-Utilize the tools provided to track the ongoing margin levels, monthly fee/resource forecasts for each commission and financial reports.
• Provide effective line management to Associate Directors, Senior Consultants and Consultants.
• Provide input into the formal management of staffing, including recruitment interviews, input into resource management and staff appraisals.
• Coach and mentor staff, assisting them to achieve professional designations and career growth objectives.
• Delegate business development/marketing tasks.
• Manage the PM operation within the approved budget.
• Ensure the development of priority plans including risk mitigation, performance measurements, management controls and critical success factors.
• Ensure client invoices are accurate and issued on a timely basis. Following-up on accounts receivables.
• Manage the Project Management division and related activities to include taking ownership of and ensuring that at all stages, client and consultant communication, analysis, and cost advice are performed effectively.

Project / Commission Management Responsibilities

• Perform the role of Commission/Project Manager, taking overall responsibility for end-to-end service delivery of commissions of varying size and complexity.
• Act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value-added cost ma