Operations Manager - EPIC

Pay Range: $73,261.00 - $112,336.00

Manage all aspects of daily processes with Operations team.

Education and Experience:

• Bachelor's degree and a minimum of five (5) years' related experience or equivalent combination of education and experience
• Demonstrated leadership experience preferred

Skills and Abilities:

• Must be able to set and clearly communicate an attainable vision for the operations team and direct the team toward achieving daily, quarterly, and annual goals. Must also be able to coach and mentor team members to grow in individual skills and abilities.
• Must be able to work with a group of managers to effectively oversee the day-to-day operations across the company, resolving cross-team issues and improving cross-team communication and procedures.
• Must be able to define problems, collect data, establish facts, and draw conclusions.
• Must have advanced knowledge of the procedures and tools used within the operations team. Must also have a general understanding of the laws pertaining to record-keeping retirement plans.

Tasks Performed:

• 35% Mentor, coach, and encourage Operations staff, including oversight of individual performance and development progress.
• 30% Clearly establish and communicate the Operations Team vision. Assist team with the implementation of new processes to decrease costs, increase timeliness, and/or reduce risk. Maintain metrics and information used for preparation of various management reports.
• 30% Monitor team to ensure established contractual time frames of daily processes are met. Assist team members with questions regarding systems, procedures, processes, and problem resolution. Work with other managers to make certain commitments to clients, sponsors, and participants are delivered.
• 5% Perform other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage