Manager Customer Success

About Secureworks

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

The Regional Manager for Commercial Renewals in Security Solutions will lead a team responsible for managing and renewing commercial contracts within the assigned region. This role requires a strategic thinker with a strong sales background and experience in the security solutions industry. The Regional Manager will work closely with customers to ensure continued satisfaction with our security solutions, driving contract renewals and upsell opportunities. This position plays a critical role in maintaining and expanding our client base in the region.

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of account managers focused on commercial renewals. Set performance goals, monitor progress, and provide regular feedback to ensure team success.

Renewal Strategy Development: Develop and implement renewal strategies to retain existing customers, increase contract value, and minimize churn within the region.

Customer Relationship Management: Build and maintain strong relationships with key customers. Act as the primary point of contact for high-value clients during the renewal process, addressing any concerns or issues.

Revenue Growth: Identify opportunities for upselling and cross-selling additional security solutions to existing customers during the renewal process.

Forecasting & Reporting: Monitor and report on renewal performance metrics. Provide accurate forecasts for contract renewals and revenue growth.

Collaboration: Work closely with sales, customer success, and technical teams to ensure a seamless renewal process and customer satisfaction.

Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging technologies in the security solutions space. Use this knowledge to enhance renewal strategies and provide insights to the team.

Contract Negotiation: Lead contract negotiations for renewals, ensuring favorable terms for the company while maintaining strong customer relationships.

Training & Development: Provide ongoing training and development opportunities for the team to enhance their skills in sales, customer engagement, and product knowledge.

Compliance: Ensure all renewal processes comply with company policies, legal requirements, and industry regulations.

Required Qualifications:

• Minimum of 5 years of experience in sales or account management, with a focus on renewals, in the security solutions industry or a related field.
• Minimum of 3 years in a leadership role managing a sales or account management team.
• Bachelor’s degree in business administration, Marketing, or a related field.

Skills:

• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Proven ability to build and maintain relationships with high-value customers.
• Strategic thinker with a strong understanding of the security solutions market.
• Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to analyze data and trends to inform decision-making.

Travel: Willingness to travel within the assigned region as needed.

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tole