Senior Service Designer, Design CoE

College Board - Technology  

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office) 

Type: This is a full-time position 

About the Team  

The User Centered Platforms and Practices team is where product, content, design, and engineering come together to reimagine how work happens at College Board. We are systems thinkers, facilitators, and builders focused on creating the connective tissue—tools, platforms, and practices—that enable teams to deliver high-quality, user-centered products at scale. 

You’ll partner closely with product, engineering, research, and program teams working on the Authentic Work Platform (AWP)—College Board’s next-generation, software-as-a-service platform for creating, delivering, scoring, and reporting authentic student work across K–12, higher education, and professional contexts. 

About the Opportunity   

College Board is a mission-driven, not-for-profit organization committed to clearing a path for all students to own their future. As generative AI reshapes education, College Board is leading the Future of Assessment—ensuring that student work remains authentic, meaningful, secure, and reflective of the skills needed to thrive in an AI-enabled world. 

The Authentic Work Platform (AWP) builds on the trusted Bluebook digital assessment system to support the full lifecycle of authentic work: onboarding institutions, creating tasks and content, delivering secure experiences, scoring and evaluating work (with and without AI), and reporting outcomes back to students, educators, institutions, and providers. The platform supports daily classroom assignments, district and state assessments, and high-stakes exams—at massive scale and with uncompromising standards for trust, reliability, and equity. 

As a Senior Service Designer, you will play a critical role in shaping the end-to-end, platform-wide service experience of AWP. This role operates in an active platform transformation, where foundational service decisions made now will shape how millions of users experience assessment over the next decade. This is not a single-product or single-surface role. You will design across domains, programs, and user types—ensuring that AWP feels like one coherent, intuitive platform rather than a collection of disconnected tools. 

You will bring deep service design expertise, systems thinking, and strong facilitation skills to complex, ambiguous problem spaces. You will influence without formal authority, helping align designers and teams through shared journeys, principles, and standards, while grounding decisions in user research and operational realities 

In this role, you will:  

Platform-Level Service Design & Strategy (40%) 

• Design and steward end-to-end service journeys across the full Authentic Work Platform lifecycle: onboard, create, get ready, deliver, score, report, and support. 

• Apply systems thinking to map and improve complex relationships across users, programs, policies, processes, and technical platforms. 

• Develop and maintain service blueprints, journey maps, ecosystem maps, and information architecture artifacts that guide platform strategy and execution.