Technical Project Manager – Commercial Systems and Data Management

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Technical Project Manager is responsible for managing all implementation and operational activities necessary to meet the clients’ and internal business leads’ expectations, business objectives, and contractual metrics for Data and Analytics commercial projects.  This role will also be the primary point of contact for client engagements.  The Technical Project Manager will be expected to lead meetings to understand and document client requirements and provide best practice recommendations.  Organize and track deliverables for internal resources in order to ensure client delight.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Manage the planning, implementation, and administration of Salesforce.com/Veeva CRM, Veeva Vault, EVERSANA Master Data Management, data warehouse for both implementation and ongoing managed services projects
• Act as primary point of contact for multiple EVERSANA clients
• Participate and lead meetings regarding CRM and data integration projects, including demonstrations
• Document requirements as actionable tasks
• Handle incoming questions from internal and client teams and resolve or escalate as necessary
• Collaborate with appropriate internal business units, departments, and applicable external vendors to accomplish project essential tasks and deliverables.
• Create and manage agile boards for workstreams during implementation and managed services / ongoing projects
• Create Statements of Work as needed.
• Identify upsell or additional partnership opportunities.
• Take initiative in identifying areas to develop processes or create efficiencies.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned

EXPECTIONS OF THE JOB:

• Travel (10% or number of days)
• Hours (40 hours per week)

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Minimum 5 years of experience in Pharmaceutical sales operations
• Experience with Customer Relationship Management (CRM) and Reporting & Analytics systems
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
• Knowledge of Project Management tools (Smartsheet, Jira, MS Project)
• Strong organizational and multitasking skills
• Strong interpersonal and oral/written communication skills
• Proven leadership skills
• Attention to detail
• Fundamental understanding and application of project management principles and skills
• Strong aptitude towards usage of automated systems; technology focused
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic
• Experience managing clients and vendors

PREFERRED QUALIFICATIONS:

• BA/BS from an accredited school or equivalent experience
• Experience working with an outsourced service provider
• Hands on Salesforce.com or Veeva Vault