Clinical Liaison

Clinical Liaison

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement                                                                                                                           

Restoring hope and freedom through rehabilitation.

Employment Value Proposition     

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. 

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Summary                                                                                                                                                      

The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth.

Essential Job Responsibilities                                                                                

Business Development

• Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census.
• Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations.
• Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers.
• Develops and executes strategic outreach plans in collaboration with the system continuum access team.
• Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development.
• As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth.
• Targets and builds relationships with catastrophic case managers.
• Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth.

Admissions

• For those referrals that are appropriate for admission to Mary Free Bed system:  In collaboration with the acute care hospital staff, collects appropriate pa