Retail Assistant Store Manager, Fashion Island

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

 

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.  

 

 

Join our leadership team at our luxury boutique in Fashion Island Mall.  As an Assistant Store Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Store Manager, the two of you will strategize on sales, profitability, operations, and of course, delivering an unforgettable Nespresso experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

 

WHAT’S IN IT FOR YOU:

 

• Competitive Pay: including quarterly bonuses for achieving team sales and service goals.

• Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
• Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
• Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

 

WHAT WE OFFER:

 

Nespresso offers retail employees performance-based incentives and comprehensive rewards:

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

 

(Incentives and/or benefit packages may vary depending on the position.)

 

The approximate pay range for this position is $56,783.75 to $76,771.25.  Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

 

WHAT YOU WILL BE DOING:

 

• Embody Customer Service Excellence: You are not only an agile coffee expert; you lead by example. Using storytelling, you’ll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.
• Drive Sales Results: Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
• Lead Team Development: Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth focused culture inspired by learning.
• Streamline Operations: Adapt to evolving priorities or unstructured cadences. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Constantly look for ways to create efficiencies and improve boutique success.
• Embody Coffee Expertise: Your coffee presentation, knowledge, and passion are paramount. Customers love your consultative coffee tastings, and your team naturally wants to follow your lead. You organically create an unforgettable cof