Senior Digital Analyst Consultant- Hate Speech (Arabic)

ISD is an independent, non-profit organisation dedicated to safeguarding human rights and reversing the rising tide of polarisation, extremism and disinformation worldwide.

Why work for ISD? 

ISD is not your ordinary think tank. We turn research into action that changes the world. Our insights don't gather dust on shelves - they power the fight to protect democracy and human rights on the front lines. We're committed to delivering real change, from the grassroots to the highest levels of global institutions. And we're looking for passionate individuals who share our commitment to making a difference. Join us and be part of an organisation that's making an impact. 

 
ISD's Guiding Principles of  integrity, collaboration, agility and courage  define who we are as a team and an organisation. These principles reflect our culture and guide the way we work and the choices we make.

Fee

Up to €20,000 for a period not to exceed 40 days between April 2025 - April 2026.

Location

Based in Jordan, remote working available.

Contract type

Consultancy contract, 13 months (beginning of April 2025 – end of April 2026).

Equality, Diversity and Inclusion

ISD is committed to promoting diversity throughout its workforce and aims for its team to be truly representative of all sections of society. We make a concerted effort to ensure our workplace, employment policies and organisational culture creates an inclusive, positive and progressive environment in which all members of our team are treated with dignity and respect. For further information about this policy or our recruitment practices, please email vacancies@isdglobal.org.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, carers, and people from diverse socio-economic backgrounds.

Role Purpose

The Institute for Strategic Dialogue Jordan (ISD Jordan) is looking for a Senior Digital Analyst to work with the ISD Jordan team to develop the methodology to collect, analyse and publish data on online hate speech in Jordan. The Senior Digital Analyst will deliver a training to the relevant stakeholders, as well as oversee the development and use of the dashboard locally throughout the duration of the project. The consultant will work with another Digital Analyst in developing the modules for the training and will deliver a training on the dashboard developed by the project.

The Senior Digital Analyst will work within the team to design and implement innovative research approaches, provide guidance throughout data collection and analysis process, drafting and editing periodic research reports (both short and long form), and briefing partners and other stakeholders.

The Senior Digital Analyst will monitor and track online hate speech across mainstream and alt-tech platforms in Jordan. The consultant will conduct and oversee ethnographic monitoring with support of ISD Jordan team. This will include drafting and editing analytical reports, overseeing rapid response research, and engaging with key partners from civil society in responding to online hate.

Key responsibilities include:

Digital Research & Analysis (60%)

• Conduct ethnographic analysis and threat monitoring online related to hate speech.

• Support the creation of analytical outputs including research reports and briefing papers detailing key trends in online hate threats for a range of stakeholders.

• Assist with developing methodologies for both quantitative and qualitative research.

• Participate in the creation of innovative digital research methodologies to study hate speech using large-scale social media data.

• Edit and review outputs where relevant.

Project Management & Delivery (30%)

• Manage analyst monitoring and research projects.

• Editing and review analysis output where required.

• Troubleshoot project challenges and concerns, reporting to senior program manager.

• Oversee research