Strategic Distribution Manager 1,2, Senior

Requisition ID: 16772

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Establish and maintain relationships with assigned strategic customers. Facilitate interactions within SRP regarding distribution and transmission related topics. Provide technical support to assigned strategic customers regarding enhanced service projects, dedicated substations, dedicated switchyards, and various other customer projects as well as overall power quality and reliability related issues/requests.

What You'll Do

• Serve as single point of contact for assigned strategic customers.
• Build and maintain relationships with key decision makers at three levels (Day-To-Day, Managerial, Executive) within a strategic customer's organization.
• Enhance existing strategic customer relationships by facilitating the interaction of strategic customers with SRP's design, system planning, construction, operations, system maintenance, metering, cable replacement, pricing, legal and customer service divisions.
• Responsible for communicating and coordinating all SRP distribution and/or transmission work impacting assigned strategic customers.
• Manage jobs related to enhanced service agreements, including Automatic Transfer Switches (ATS), Distribution Feeder Automation (DFA), dedicated circuits, and new dedicated substations and switchyards for assigned strategic customers.
• Provide distribution related assistance to all of Strategic Energy Management (SEM) and Economic Development based on assigned DOC Area.
• Build, enhance, and maintain relationships between Business Project Center (BPC) and internal SRP departments.
• Travel to assigned customer facilities to understand critical operations, SRP service delivery, impact of outages, load growth, reliability requirements and identify potential enhanced service solutions.
• Facilitate on-site meetings between customer and various SRP field departments to coordinate distribution and/or transmission construction and maintenance, substation construction and maintenance, and investigate power quality issues.
• Host assigned strategic customers at SRP-Sponsored events to further strengthen the business relationship.

What It Takes To Succeed

Registration as a Certified Energy Manager (CEM) or evaluated equivalent is preferred. The CEM certification by the Association of Energy Engineers is recognized nationally as a measure of the individual’s ability to apply engineering principles and formulas to analyze energy use, delivery, and characteristics of customer energy usage.

• Technical knowledge and experience related to SRP’s generation, transmission and distribution systems, and renewable resources.
• Ability to identify critical distribution related issues impacting strategic customers; bring necessary teams together; lead teams to develop process or solutions; obtain management approval to implement new processes or solutions.
• Excellent time management and organizational skills, ability to manage multiple responsibilities at one time.
• Excellent written and verbal communication skills with an emphasis on presentation skills.
• Ability to communicate in a professional manner with SRP’s strategic customers at all