Senior Business Process Manager CSI (340B)

The Opportunity

The Senior Business Process Manager (BPM) role ​​reports into the Strategic Planning & Assurance (SP&A) team within CSI. The SP&A team translates strategy to execution, connects dots across segments and workstreams, and leads and delivers comprehensive end-to-end programs to achieve business goals and ROI, in partnership with CCM Leadership, CSI Leadership, ATI, IT, Finance, Legal, HCO, and other CCM, PAA, GNE and Roche teams. The BPM guides, influences, and shapes CSI’s strategic planning, initiatives, business processes, and technological advancements to maximize the full potential of CSI’s people, processes, and technologies now and in the future. 

The Senior BPM is primarily responsible for translating business ideas, challenges and innovations into actionable plans. The Senior BPM will lead and drive the development, design, coordination across teams, and implementation of key CCM and cross CSI initiatives. Specifically, this role will have responsibility for facilitating and orchestrating cross CSI/CCM 340B program integrity and revenue leakage prevention initiatives, driving action plans that support business outcomes, in addition to other BPM activities. 

The Senior BPM supports CSI systems, data, processes, documentation, and reporting from a business perspective and represents CSI in cross-functional operations and information technology projects and initiatives. The Senior BPM is also expected to share some of the other departmental management activities in support of CSI LT as appropriate, e.g., reviewing the work of other team members, developing training & development programs and other initiatives for the department, preparing and delivering senior management presentations on complex, strategic or long-term issues, playing an active role in or leading the department’s work in evaluating and planning for the longer-term scalability and sustainability of CSI infrastructure and other resources. In addition, the Senior BPM is expected to be knowledgeable on key CSI processes, systems, and reporting tools and to lead operational excellence and continuous improvement projects and initiatives or other special projects that help CSI cross-functional teams optimize effectiveness and efficiencies and scale their operations to meet current and future business needs.  

Key Responsibilities:

• Serve as a strategic thought partner and advisor to CSI LT on CSI systems, related processes, data, analysis, reporting, planning, and data/reporting compliance

• Support CSI’s strategic planning process, initiatives, business processes, and technological advancements to maximize the full potential of CSI’s people, processes, and technologies now and in the future

• Leads the business support efforts of system upgrades and/or enhancements to optimize data, processes, documentation, reporting and change management activities to support the current and future CSI and CCM strategies and activities

• Work with senior leaders and stakeholders to lead the assessment, quantitative analysis and identification of current state processes, pain points and barriers. Then, prioritizes and recommends process improvement efforts (future state solutions) aligned with the business strategic plans to ensure short and long-term organizational improvements

• Consult with senior leadership and provide analysis and advice on organizational and operational performance, IT systems portfolios, and business process related decisions

• Supports the implementation of complex strategies (e.g. 340B, revenue leakage protection, 3 year planning, etc.) and/or large scale projects across CSI to ensure consistent translation of contract terms into operational solutions that fulfill the access and financial obligations of the agreement 

• Leads large-scale sustainability efforts, technology projects, process improvements and/or other departmental initiatives aimed at continuous optimization of CSI operations and efficiencies including scaling its operations currently and over the medium- and longer-term planning horizon

• Lead, encourage and collaborate with business teams across the organization to plan, map, evaluate, design, and measure processes to identify and deliver business process improvements that streamline or simplify activity, increase quality and efficiency, expand organizational capacity, and represent best practices

• Orchestrate cross-functional collaboration with effective stakeholder engagement and deliver short-term/long-term roadmaps to support evolving business needs

• Develop, implement, train and monitor