CLIENT ADVISOR - Las Rozas - Fixed Term (Arabic Speaker)

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

 

Position: CLIENT ADVISOR Arabic Speaker - Las Rozas (Madrid)

 

For our boutique in Las Rozas (Madrid) we are currently looking for a highly motivated Client Advisor Arabic Speaker with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

 

Responsibilities will include:

 

Client

 

• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.

 

Operations and visual

 

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

 

Qualifications:

 

• Retail experience;
• Excellent interpersonal and effective communication skills;
• Fluency in English and Arabic languages;
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment

 

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.