Strategy and Business Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As the Strategy and Business Manager, your charter will be to partner with the Group Vice President of Enterprise Vertical Sales to orchestrate and execute against their short and long-term priorities.  Consequently, the role will be focused on leading the operational and strategic execution of the overall business plan while integrating planning within the current year and out-year.

What you will do in this role:

• Assist in developing, communicating and executing on a multi-faceted plan to grow business across the Major Areas
• Collaborate with business partners across Sales Operations, Solution Sales, Solutions Consulting, Field Marketing, Customer Success and ACE to drive alignment on go-to-market strategy; ensure alignment of priorities and goals
• Coordinate out-year planning to ensure the organization continues to scale to support growth expectations
• Incubate and develop emerging programs that are deemed strategic investments (Industry, Transformational Mega Deals, VAM, SWA, etc.)
• Align with other Sales leaders across the area around key best practices for forecasting, driving sales, pipeline development & leadership excellence
• Partner with HR to drive team talent development and consistent recruiting practice

Qualifications

Our ideal candidate: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals
• A self-starter with a proven track record for leading strategic planning and organization change
• A strong operational mindset with a focus on building organizations to scale in a cross-functional capacity
• A competitive spirit and optimistic attitude, as well as a strong work ethic, humility, and excellent team-building communication and listening skills

Additional desired skills:

• Experience attracting, retaining and developing high-performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
• A history of demonstrated skills of sales operational best practices
• A consistent track record of meeting and exceeding team quotas
• Strong forecasting and reporting capabilities
• Strong Program Management skills and a history of building out sales programs to support Field Sales teams
• A strong executive presence and experience building out presentations for large audiences
• Ability to navigate and collaborate through complex opportunities
• Strong organization, communication, teamwork, presentation, problem-solving, and time management skills
• The ability to navigate and collaborate through complex opportunities

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition,