Production Support Analyst

Job description

Open for US Citizens or Green Card holders and Permanent Residents with at least 3 years of residency only.

About the Role

SnapIT Solutions has a full-time opening for an Production Support Analyst. We are looking for an organized, detail-oriented person with proven skills to work collaboratively with our federal government customer.

This is a 100% onsite job with hybrid setup.

Key Responsibilities:

• Monitor and troubleshoot complex Federal Reserve Financial Services (FRFS) applications to ensure smooth processing, according to published business and documentation and standards.
• Manage incidents using ServiceNow and JIRA, ensuring accurate documentation and timely resolution.
• Implement and maintain DevOps/DevSecOps tools and processes to improve operational efficiency.
• Work with open-sourced technologies as needed.
• Leverage AI solutions, including virtual assistants and chatbots, to enhance performance.
• Collaborate with stakeholders to continuously improve production operations and develop automated solutions.
• Build and maintain tools and services to meet operational standards and reduce errors.
• Work with GItLab CI/CD pipelines using AWS.
• Support CI/CD pipelines and source control systems, such as GIT and SVN.
• Monitor and troubleshoot issues that may arise during testing.
• Update and create team processes to streamline workflows and improve automation.
• Research and recommend new technologies and automation tools to optimize performance.

Eligibility Qualifications:

• 0–2 years of related experience.
• Associate’s degree in business, information technology, or a related field OR equivalent combination of education and experience.
• Basic understanding of technical business processes and subject matter.
• Strong problem-solving skills with attention to detail and a willingness to learn.
• Follows standard procedures, while working under direct supervision. Will consult with management or other senior staff in decision making.

Location:

• Kansas City, MO
• Minneapolis, MN
• Atlanta, GA
• 100% onsite job with hybrid setup

Work Schedule:

• Monday - Friday: 8:00am - 4:0pm ET OR
• Wednesday - Sunday: 8:00am - 4:0pm ET

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Additional Information:

• US Citizens or Green Card holders and Permanent Residents with at least 3 years of residency.
• Screening Requirements: Due to information accessed while preforming the job, employment is contingent upon passing additional screenings, including education/employment verification, criminal history, credit history, and reference checks. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results.
• Sponsorship: H1-B sponsorship is unavailable; U.S. citizenship is mandatory.

Equal Opportunity Employer

SnapIT Solutions is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.