IT Senior Analyst, Business Solutions (Hybrid, CT)

OUR TEAM

As a Senior Business Analyst, you will play a crucial role in the Work Order Life Cycle Improvement program, focusing on analyzing, designing, and optimizing systems and workflows related to the management of work orders for electric and gas. The position involves acting as liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and 
objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional 
and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.
This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects. This position will work with business product owners, responsible for defining the WOLC product vision, managing the backlog, and collaborating with cross-functional teams to deliver high-value solutions.

This role will sit in our Berlin, CT office.

Essential Functions: 

• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business;
• Leads or oversees workflow analysis in support of requirements identification;
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation;
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies; May coach and mentor others in this effort.
• Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area
• Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility; May coach and mentor others in this effort.
• Ensures solutions meet business needs and requirements; May coach and mentor others in this effort.
• Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices) in collaboration with other IT team members
• Conducts reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable.
• May participate and/or lead others in the development of user documentation and manuals, training materials and/or job aids, when necessary;
• May facilitate and lead less experienced peers in the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
• Accountable for Capital Project Business cases and estimate creation and leads the presentation of said cases to the PMO and Finance; May coach and mentor others in this effort.
• Works with the business to assess proposed enhancement request for value and completeness; May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area; May coach and mentors others in this effort.
• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work; May coach and mentors others in this effort.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems;
• Proven ability to quickly learn new applications, processes, and procedures.
• Exposure to multiple, diverse technologies and application development methodologies; has participated in a large project; Has led the business analysis on a large-scale complex project.
• Knowledge of one or more business domains, and a detailed understanding of how the domains relate and can be assembled into solutions that meet business and IT needs and business strategy.
• Conducts business process analysis and the creation of current/future state process modeling
• Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls;
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