Work Cell Specialist 1 - Customer Data

***Remote Opportunity***

What you will do

The Customer Work Cell Specialist will provide specialized technical support by working with our customers to change and update codes and related functions for specific Strategic Accounts. The position utilizes knowledge of the Mastermind System. The position requires high degree of technical ability to research and resolve issues based on our customer codes in their security system. Knowledge of submitting work orders, pull user, zone and test reports.

This role will report directly to the Sr. Manager of the Work Cell. The Data Coordinator will also have additional responsibilities working in a cross functional environment supporting select Strategic Account and National Account customers within the Work Cell Team that include duties within HVAC and fire as we are a vertical market work cell.

How you will do it

• Take inbound phone calls from customers requesting new codes or updated codes for their security systems.
• Completes data entry into the system once the codes have been updated.
• Complete store audits with District Managers
• Asynchronous project work for code changes
• All other duties as assigned

Required Soft Skills

• Must be a team player
• Strong Customer Service and problem solving skills
• Must be able to understand and prioritize to meet deadlines
• Must be able to work without direct supervision
• Ability to multi-task and work in a cross functional environment
• Professional Communication Etiquette (Verbal and Written)
• Multi-tasking and Organizational Skills
• Strong computer skills
• Self-Motivated and Self-Driven
• Positive attitude
• Strong attention to detail

What we look for

Required Qualifications

• High School Diploma Required
• Must be proficient in Microsoft Office (Excel & Outlook)

Preferred Qualifications

• Bachelor’s Degree Preferred
• Experience in high volume call center or similar environment

HIRING HOURLY RANGE: $25-$33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.