Account Manager Level 1

Description

About Seaway Printing:

Seaway Printing is a world-class producer of specialty printed and bound products. Based in De Pere, Wisconsin. We produce publications, magazines, books, booklets, journals, and manuals for publishers, associations, and national distribution partners. We offer a competitive benefits package with eligibility after 60 days for health, dental, vision, and life insurance and eligibility after six months for a company-matched 401(k) plan. Seaway Printing is an equal employment opportunity employer. Seaway offers top dollar shift differentials for the 2nd and 3rd shifts at $3.00 per hour, a wellness program, a competitive paid time off policy, monthly lunches, and more.

Come and join Seaway Printing, which will offer on-the-job training and become a part of one of the fastest-growing printing companies in the Midwest. Seaway has one of the industry's most technologically advanced printing and finishing operations. We offer competitive pay, climate-controlled, modern new workspace, 8-hour shifts, and many more great benefits and perks.

Job Overview:

The Account Manager Level 1 handles the day-to-day transactions required in response to customer inquiries and orders.

Roles and Responsibilities:

• Be a point of contact for the customer and ensure the customer’s expectations are being met consistently.
• Gather, from various sources, all pertinent data required to estimate, enter, and process a customer order into the order entry system, ensuring accuracy and timeliness per standards.
• Provide necessary support to daily needs, which may include answering phone calls, invoicing, pricing, ticket completion, and filing.
• Provide reports outlined by Management – Weekly status report, Monthly budget.
• Conduction business in alignment with Seaway’s core values
• Integrity - We do what’s right.
• Team - We trust each other.
• Courage - We welcome change.
• Excellence - We are customer-focused.
• All other duties as assigned

KPIs:

• Response Time - How long it takes to get back to a customer.
• Customer Satisfaction – Ask our customers what they think about us.
• Pricing turn time – Time from request to delivery
• Order Entry – Time from PO to order processed.

FLSA Status: Non-Exempt (Hourly Position)

Requirements

Minimum Qualifications:

• High school diploma or equivalent preferred

Minimum Competencies: (Skills, knowledge, and abilities)

• Prior customer service and printing experience are preferred but not required.

Physical Requirements:

The physical requirements described here are representative of those that an employee must meet to perform the essential functions of the job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perfect their essential functions. While performing the duties of this job, the employee is:

• Frequently required to talk or hear.
• Frequently required to stand, walk, and use hands to handle, feel, or touch
• Frequent and continuous computer work requiring periods of sitting and close vision.
• Occasionally lift to 10 pounds

(Constantly = 76%-100% of the time; Frequently = 26%-75% of the time; Occasionally = 1%-25% of the time)

Work Environment:

While performing the duties of this job, the employee is in an office environment with frequent communication with customers via email and phone.