Director, Product Operations

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary 

PatientPoint is seeking a strategic and process-driven Product Operations Manager to lead and accelerate our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, operational excellence, and data-informed decision-making across the company. 

Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, and Platforms, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value. 

What You’ll Do  

• Lead impactful change management initiatives to foster adoption of product-led thinking across the organization. 

• Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts. 

• Ensure cross-functional cohesion by aligning product teams and stakeholders with new operational methodologies. 

• Design and scale efficient product development workflows, streamlining handoffs, ceremonies, and release cycles. 

• Optimize coordination of product releases and go-to-market strategies across departments. 

• Collaborate with Data teams to establish real-time visibility of product performance metrics. 

• Create and manage dashboards tracking user engagement, adoption, retention, and business impact. 

• Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs. 

• Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations. 

• Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes. 

 

What We Need  

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required 

• 5+ years of experience in Product Operations, Business Operations, Product Strategy, or Program Management within tech or SaaS environments. 

• Proven track record in driving change management, operational improvement, and scalable process implementation. 

• Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices. 

• Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops. 

• Strong collaboration skills, comfortable engaging cross-functional teams across product, go-to-market, and technical functions. 

• Passion for continuous improvement, process optimization, and enhancing operational efficiencies. 

• Proficiency with Atlassian tools (Jira, Confluence). 

Desired Qualifications  

• Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms. 

• Familiarity with Agile and Lean methodologies. 

• Ability to translate complex data into actionable insights and strategic recommendations. 

• Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations. 

• Experience managing product launch readiness programs or beta testing initiatives. 

• SQL proficiency or strong interest and capability in learning data querying tools. 

 

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