Technical Program Manager 4

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of our customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Technical Program Manager responsible for leading teams in the development and productization of advanced software products for Lam’s Service Business. Also responsible for maintaining and updating existing and new business process systems, software, hardware, and process architecture into a long-term, stable, and scalable set of systems to support engineers and customers located around the world.The successful candidate will be expected to develop a strong understanding of business needs and seamlessly translate them into requirements and user stories. Direct experience in program management and working with business development, product marketing, product management, and technical teams will be required.

What you’ll do

• Drive complex, cross-functional software programs from concept through implementation and deployment under established direction and strategy.
• Collaborate actively with project teams by participating in planning, execution, and problem-solving activities to support alignment and delivery.
• Own assigned workstreams and deliverables, proactively tracking progress, implementing corrective actions, and escalating risks or blockers as needed.
• Execute program plans, including schedules, dependencies, risk tracking, and issue resolution, across geographically distributed teams.
• Translate business needs into actionable technical requirements, user stories, and acceptance criteria in partnership with product and engineering teams.
• Partner with stakeholders across Product, Engineering, Business, Marketing, and Field teams to support alignment, decision-making, and successful execution.
• Track and manage feature execution, monitoring progress, quality, and readiness across projects and releases.
• Contribute to the improvement of business systems, integrations, and processes by identifying gaps and driving targeted enhancements.
• Prepare and deliver clear program status updates, metrics, and communications for stakeholders and leadership.
• Support operational excellence by applying and continuously improving processes, metrics, and delivery best practices.
• Analyze program data, identify insights, and provide fact-based recommendations to support informed decision-making.
• Apply and reinforce Agile and SAFe practices, supporting team adoption and continuous improvement in delivery execution.
• Advocate for the customer and engineer experience by ensuring solutions meet defined requirements and deliver measurable value.

Who we’re looking for

• Bachelor’s degree with 8+ years of experience, or a Master’s degree with 6+ years of experience, or a PhD with 4+ years of experience, or equivalent industry experience.
• 8+ years of experience in technical program management, continuous improvement, or related technical or operational roles focused on program execution and delivery.
• Ability to travel up to 10% to engage with field users and gain firsthand understanding of customer, engineering, and operational requirements.
• Demonstrated ability to exercise sound judgment and make effective decisions within a defined scope to support the implementation of technical, process, or operational improvements.
• Strong working knowledge of business process development, process controls, and aligning work item execution with defined organizational goals and outcomes.
• Required proficiency with Jira, Confluence, WorkBoard, or equivalent Agile and OKR management platforms.

Preferred qualifications

• Experience in or knowledge of semiconductor fabrication, semiconductor equipment operations, or related industries is a plus.
• Knowledge of program management methodologies and experience with Product Development and Release (PDR) processes.
• Relevant project management certifications, such as PMP, CAPM, Scrum Master, or PRINCE2, are preferred.
• Experience with Lean Six Sigma methodologies o