Client Engagement Partner

Job Description:

 ABOUT OUR ORGANIZATION

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events.   

Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally.  Our leading publications and products include the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

ABOUT THE ROLE

The WSJ Communities’ team is looking to hire a Community Associate for our C-Suite membership communities. This team is responsible for engaging and retaining the world’s most influential business leaders as members and is dedicated to providing them timely insights, experiences, and analysis they can trust, along with peer connections, enabling them to make critical decisions that improve the lives of stakeholders they serve.

The Community Associate is a member relations specialist, providing concierge service and is the go-to point of contact for our community. They are integral to ensuring members have an elevated, bespoke, and valuable experience. They are key community builders and ensure the quality of the member journey and experience from onboarding through engagement to renewal.

They work as part of a team to develop a vibrant community of members within the vertical, facilitate maximum engagement in network benefits to provide value, and execute retention and renewal efforts. The Community Associate will be accountable for engagement and retention goals. Results will be driven by building relationships with members, soliciting their feedback / requests, doing research, and partnering with key internal stakeholders to develop membership offerings accordingly.  

RESPONSIBILITIES

• Responsible for the Relationship Management journey from onboarding, including the Member Profile, to renewals. 

• Responsible for day-to-day member relationship, attending to the needs of the member and their team.

• Onboard new members, including detailed Member Profile and formalized intake  process for gathering comprehensive member data, bio, headshots, (onboarding and continuous feedback) and coordination of benefits.

• Member Engagement: Execute best practice communication and engagement to maximize member attendance of upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences.

• Manage event communication in event registration platform.

• Curate cohorts for member-led events to meet with peers in confidence to discuss challenging topics they and their organization face

• Attend membership events (in-person and online), welcoming members, and providing on-site assistance at registration.

• Assist in connecting network members with each other providing introductions for professional contacts 

• Coordinate member opportunities for thought leadership, including Member Voices and Roll Call recruitment and coordination

• Provides member administrative assistance and support (redemption codes, passwords, etc)

• Monitor event activity and flag “unengaged” members for outreach

• Owns renewal process, including payment processing

• Garner members’ thoughts on how to best improve and personalize their experience, both at the individual level and at events. Collate these insights, share with the Community Director, and subsequently work with Dow Jones’ stakeholders to ensure members’ needs are met.

REQUIRED QUALIFICATIONS

• Minimum 5 years of relevant experience ideally managing relationships with, or serving products to, C-Suite Executives and other high-level stakeholders.

• Ability to work closely with executive teams.

• Exemplary verbal and written communication skills and customer relations skills.

• Ability to attend a schedule of in-person events. Some travel may be required.

• Ability to work in an event-management platform.

• A proven track record of seeing ideas through to completion, utilizing exemplary execution sk