Senior Marketing Operations Specialist

<span>Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. </span><br/><span>Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.</span><br/><span>Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. </span><br/><span>Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.</span><br/><span>This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.</span><br/><span>As a Senior Marketing Operations Specialist you will play a crucial role in driving the efficiency and effectiveness of marketing campaigns with a strong focus on technical components. You will manage marketing tools, ensure seamless data flows and integrations, and handle multiple projects concurrently.</span> <h3>What you'll be doing: </h3> <ul> <li>Manage the execution and optimization of multi-channel marketing campaigns</li><li>Oversee the maintenance and enhancement of marketing databases and CRM systems</li><li>Implement and manage marketing automation tools and workflows</li><li>Ensure seamless data flows between marketing systems, identifying and resolving integration issues</li><li>Analyze campaign performance metrics and provide actionable insights to the marketing team</li><li>Ensure data integrity and compliance with data privacy regulations</li><li>Develop and document standard operating procedures for marketing processes</li><li>Manage multiple projects simultaneously to support various marketing initiatives</li><li>Collaborate with sales and marketing teams to align marketing activities with business goals</li><li>Train and mentor junior team members on marketing operations best practices</li><li>Evaluate, select, and implement new marketing technologies to improve efficiency and effectiveness</li></ul> <h3>What you need to have:</h3> <ul> <li>Degree in Marketing, Business, Information Technology, or related field</li><li>3-5 years of experience in marketing operations or related role</li><li>Proficiency in CRM and marketing automation tools</li><li>Experience with analyzing data and providing insights</li><li>Excellent project management and organizational skills</li><li>Knowledge of data privacy regulations (e.g., GDPR), CAN-SPAM laws, deliverability best practices</li><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple projects simultaneously and meet deadlines</li></ul> <h3>What we would love to see:</h3> <ul> <li>Basic HTML knowledge</li><li>Strong problem solving skills</li><li>API knowledge</li></ul> <h3>To ensure you feel good solving a big Human problem, we offer:</h3> <ul> <li>A stimulating, fast-paced environment with lots of room for creativity</li><li>A bright future at a promising high-tech startup company</li><li>Career development and growth, with a competitive salary</li><li>The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare</li><li>A stimulating environment with room for creativity</li><li>A flexible environment where you can control your hours (remotely) with unlimited vacation</li><li>Access to our health and well-being program (digital therapist sessions)</li><li>Remote or Hybrid work policy</li></ul><b>*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.</b><br/><br/><br/><b><span>US - Sword Benefits &amp; Perks: </span></b><br/><span>• Comprehensive health, dental and vision insurance*</span><span>• Equity shares*</span><span>• Discretionary PTO plan*</span><span>• Parental leave*</span><span>• 401(k)</span><span>• Flexible working hours</span><span>• Remote-first company</span><span>• Paid company holidays</span><span>• Free digi