Program Manager, QTC Business Process Strategy & Operations

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

This is a hybrid role based in Austin, TX

Job Overview

We are on an aggressive path to scale our Annual Recurring Revenue (ARR) to $5 Billion over the next five years, which requires a complete transformation of our Quote-to-Cash (QTC) infrastructure. This is a critical role within our Field Automation Sales Tool team as part of Revenue Operations that reports directly to the Manager, QTC Business Process Strategy & Operations.

The Program Manager, QTC Business Process Strategy & Operations will be responsible for the end-to-end planning, execution, and delivery of high-priority projects within the QTC lifecycle, including those focused on scaling our partner ecosystem and ensuring global operational excellence. You will be the engine that helps translate complex business process designs into measurable, deployed system solutions - ensuring deliverables are completed on time, within budget, and meet the strategic objectives of the business. 

 

Key Responsibilities

• Own the Project Lifecycle: Manage multiple concurrent, complex QTC projects - from initiation and planning through execution, monitoring, control, and closure. This includes developing detailed project plans that clearly define scope, establish realistic timelines, set clear stakeholder expectations, outline key milestones, and define measurable success criteria.
• Risk and Issue Management: Proactively identify, track, and manage project risks, issues, and dependencies. Develop and execute mitigation strategies to prevent roadblocks to project delivery and business transformation. 

• Stakeholder Management: Serve as the central point of contact, coordinating activities and aligning objectives across a wide range of teams, including IT, Sales Operations, Finance, Legal, Partner Organization, and Enablement. Act as a central point for clarifying and aligning project scope across various groups, resolving conflicts, and ensuring focus on the most impactful outcomes and deliverables.
• Facilitate Decisions: Skillfully facilitate critical decisions among stakeholders, ensuring timely resolution of issues and maintaining project momentum.
• Support the Framework for Change: Understand the structural framework necessary to support successful organizational or process change driven by the project, including understanding processes for enablement, IT, and other departments involved in change management.
• Reporting and Transparency: Establish and maintain clear, consistent communication channels. Prepare and present regular project status updates and executive summaries to ensure alignment and transparency on project health, scope changes, and resource allocation.
• Documentation: Maintain a comprehensive repository of project documentation, decisions, and artifacts using tools like Confluence to ensure auditability and knowledge transfer.

• UAT and Deployment: Plan and manage User Acceptance Testing (UAT) cycles, coordinating sign-offs from business stakeholders and ensuring a smooth, controlled deployment of new QTC processes and system features.

What You Bring:

• Project Leadership: Act as the project leader, mapping out key milestones and decisions, and relentlessly driving all project deliverables forward to completion.
• Neutral Party: Dem