Senior Business Intelligence Analyst

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary:  

The Business Intelligence Analyst works closely with the department leaders to understand each team's reporting needs and develop a plan to empower stakeholders with the metrics and insights that they need. This role will be responsible for implementing and teaching stakeholders how to utilize their dashboards. This person will be the dedicated analyst for the Product team joining a small, growing team. 

 

Duties/Responsibilities: 

• Owns product-led client experience insights:
• Builds, analyzes and provides recommendations from product-focused experiments such as, onboarding, scheduling, etc.
• Investigates underlying drivers that affect ongoing trends and metrics for the client experience team
• Creates interactive, uniform dashboards that serve product leaders across the organization
• Leads and prioritizes multiple projects simultaneously
• Be a thought partner to our product & engineering leaders:
• Partner cross-functionally to understand the client experience team’s priorities, drive data-driven insights and propose appropriate recommendations
• Actively communicates with stakeholders to tell data-driven stories
• Collaborate with the product, engineering and product operations teams to understand Octave's business and define the right KPIs for the client experience team
• Partners with internal data team:
• Collaborates with data team members to contribute to evolving data-warehouse requirements

 

Required Skills:

• Knowledgeable about different aspects of healthcare
• A strong statistical foundation 
• Strong communication skills. Ability to tell story with data and explain the nuance to stakeholders
• Ability to think strategically (interfacing with senior leaders), while also enjoying being hands-on with the data
• A knack for asking the right questions, then answering them with sound data and analysis
• A scrappy mindset – ability to deliver value and drive results quickly
• Ability to dive deep into the data weeds, and then synthesize data into strategic business insights
• Must be eligible to work in the United States without sponsorship now or in the future.

 

Education & Experience:

• Minimum 4 years experience in business intelligence or analytics (or related role)
• Minimum 4 years developing reports and dashboards for different audiences
• Minimum 4 years of SQL fluency
• Minimum 2 year creating and analyzing the results of A/B experiments
• Minimum 2 year experience using a programming language (python, R, etc)

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level

Physical Requirements:

• Prolonged periods sitting at a desk and