School-Based Certified Medical Assistant (CMA) (Bridgeport)

BRIDGEPORT MIDDLE/HIGH JOHNSON ELEMENTARY SIMPSON ELEMENTARY ALTERNATIVE LEARNING

Job Objective: The Medical Assistant is responsible to the Director of Nursing for rendering nursing care in assigned areas in terms of individualized patient needs, utilizing nursing techniques, procedures, and established standards based on their education and training. Perform routine administrative and clinical tasks. Provide quality care to patients by supporting CCWV quality initiatives.

Responsibilities and Essential Duties:
• Utilize the knowledge and skills learned in your basic MA program to safely implement primary preventative and therapeutic care of assigned patients/families as evidenced by documentation and observation of positive patient care outcomes.
• Perform delegated independent established CCWV procedures, policies, guidelines, and standards.
• Contribute to the development of the patient/caregiver plan of care based on the identified patient problems/needs.
• Carry out physician/mid-level provider orders accurately, directly, and indirectly.
• Document pertinent observation and intervention on appropriate record.
• Perform selected tasks related to patient care and the patient's environment in a safe manner.
• Administer medication accurately. (Right patient, right medication, right dose, right route, right time and right documentation) Observe patient response, as evidenced by documentation in the medical record and lack of adverse outcomes.
• Perform venous blood draws.
• Maintain and coordinate communication among patient/caregiver, staff, and provider, as evidenced in the medical record, client, and health care team feedback.
• Assist in assuring that effective communication exists with patient/caregiver as reflected in the plan of care.
• Effectively communicate patients changing needs and plan of care among staff members.
• Report patient needs/problems and observations regarding patient's condition to the physician/mid-level provider.
• Work collaboratively with other health care team members in coordination of the patient's care as evidenced by other department feedback.
• Provide patient/caregiver health teaching as delegated by the Director of Nursing or Provider.
• Use available written materials specific to patient condition or disease.
• Utilize appropriate teaching methods such as one-on-one and group instruction, demonstration, or discussion
• Document health teaching, including patient/caregiver response to and their understanding of health teaching.
• Attend and participate in staff development programs and staff meetings.
• Attend CQM, Nursing, All Staff Meetings, and any required training and is responsible for information discussed.
• Places patients in the examining room and prepares them for examination. May also assist providers in medical examinations as requested.
• Obtains patient medical history and records vital signs (height, pulse, temperature, visual acuity, weight, and measures blood pressure, head circumference where indicated for patients). The MA will ask and document responses to patient health, social history questions, and appropriate screenings during the intake process.
• Evaluate the Social Determinants of Health responses, advise the provider of positives and connect patients to resources according to their need.
• Annotates patient charts with exam and treatment results. Contacts patients with laboratory and specialists' findings and other various tests. Performs accurate and thorough documentation in the patient chart of results and patient outreach.
• Daily equipment checks and sanitary duties for equipment.
• Clean and sterilize instruments daily and/or after immediate use using the Autoclave system. Performs quality checks on the Autoclave to ensure proper working condition and documents findings of regular performance checks.
• Keep the stock room neat and orderly and restocks individual examination rooms with a standard list of supplies.
• Monitor medication/vaccination inventory and notify Purchasing Department when supplies run low.
• Counsels patients in the office and on the phone concerning medication refills, medication questions, and refill requests. Answers patient clinical calls and questions and directs them to appropriate individuals if unable to answer inquiries.
• Other duties as assigned.

Patient Satisfaction:
• Assist patients, family members, or other clients with concern and empathy; respect