Manager FCC Operations

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for leading a team of Lead Financial Crimes Investigators performing various detailed and accurate investigations across all Financial Crimes Operational areas, which include suspicious activity, knowing your customer/partner, watch list screening, anti-bribery and corruption, and other various responsibilities. Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and adequacy of business processes and practices with respect to risks, controls and regulatory requirement identifying gaps and issues.

Manager reviews recommendations and escalations from investigators. Manager will ensure that the team provides necessary supporting documentation regarding possible fraud, money-laundering, human trafficking, or other suspicious activity Leads training to reviews internal source systems, third-party investigative tools, as well as any applicable sources found through Google or other internet sources. Ensure team compliance with timely and accurate submissions of any findings, case details and may escalate or file necessary items for reporting such as Sanctions True Match, Politically Exposed Persons, FinCEN 314a match or FIU Suspicious Activity Report, if deemed appropriate. Develop and coaches’ teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You’ll Do It

• Manages a team that conducts Financial Crimes Operational processes and supports investigations documentation and reporting. Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and adequacy of business processes and practices with respect to risks, controls and regulatory requirement identifying gaps and issues.
• Provides meaningful, robust metrics and reporting identifying Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to Management and other key stakeholders. Ability to monitor and produce meaningful reporting and identification of potential trends in Financial Crimes. Produce quarterly intelligence reports and share findings, patterns, trends, and/or emerging AML typologies within AML to necessary AML cross functional partners, as well as business and leadership stakeholders.
• Responsible for assessing the investigations program. Identifies and implements opportunities for increased effectiveness, efficiency, and risk mitigation. Maintains critical SME knowledge of anti-money laundering, anti-terrorist financing matters and anti-bribery/corruption through ongoing education and training. Identifies, tests, and evaluates key control points within the investigations workflow process and procedures to ensure adherence to policy and procedures. Escalates and articulates key risks to the appropriate stakeholders.
• The ability to collaborate with various AML Senior managers to pivot necessary resourcing within all functional departments of Financial Crimes Operations performing accurate and detailed reviews, adhering to necessary procedures, maintaining average daily output while also maintaining or exceeding necessary quality review scores.
• Reviews escalations where required per procedures and ensures the team completes thorough investigations of customer demographic information, transaction activity and internal/external research to make risk-based decisions on sanctions, FinCEN 314(a), politically or reputationally exposed persons, potential money laundering, human trafficking, fraud or terrorist financing.
• Participates in development and roll-out of internal and external training opportunities, team and departmental meetings, and industry peer groups to maintain advanced awareness of Sanctions, Know your customer due diligence, Anti-bribery/anti-corruption, fraud and AML risk, industry standards, policy and procedure changes, etc.

Qualifications You’ll Need
The Basics

• Bachelors Business Administration and Management, Finance or Law
• 6+ years’ Experience in AML, ABAC, Fraud, Legal, Regulatory Comp