ServiceNow L2 System Administrator

My responsibilities:

• Providing 2nd level support to internal and external colleagues from all around the world
• Gathering requirements from customers
• Master Data & User Management
• Source code management
• Performing Root Cause Analysis and developing appropriate solution concepts that fit into the existing system architecture
• Implementing changes and fixes
• Manual testing the implementations of peers
• Dispatching higher complexity issues to the appropriate, 3rd level teams
• Deploying releases to all our instances

The knowledge I own:

• Studies or training with a focus on information technology
• Some experience with JavaScript
• Experience with ServiceNow basic functionality (ITSM, ITBM, Custom Apps, Mobile App, Performance Analytics, Portal)
• Experience with ServiceNow reporting (data model, dashboards, Performance Analytics)
• Excellent communication and analytical thinking skills
• Professional Proficiency in English language
• Experience in ServiceNow development (client/server side scripting, Flow Designer) is an advantage
• Knowledge of CSS, HTML, AngularJS is an advantage
• Experience in agile software development and design is an advantage
• Service Desk Agent experience is an advantage

The offer that would convince me:

• Home Office opportunity
• Possibility to improve yourself in a constantly growing organization
• Possibility to transition from 2nd level to 3rd level group - and become a ServiceNow developer
• Opportunity to work on variety of tasks
• Intensive individual and practical training
• Pleasant working environments
• Being a part of an international organization
• A secure, long-term opportunity

Location:

1112 Budapest, Boldizsár utca 2., Budapest One

Start date:

Immediately​

Online application:

Please use our online application and attach your updated, English resume.

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