Principal Service Engineering Manager – CTJ - Poly

Microsoft has an exciting opportunity to join the Silver Infrastructure and Operations team in supporting our Secure Work Area operations. This team will be responsible for deploying and operating a Secure Work Area, including the infrastructure for collaboration within an airgapped environment.  

In this role as a Principal Service Engineering Manager, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. The systems and software you build and manage will be required to meet the security policy and assurance requirements of both public and private sector customers.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Leads teams managing Secure Work Area infrastructure including physical spaces, networked devices, and telecom and videoconferencing systems. 
• Expands end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.  

• Evolves team knowledge and capabilities as the technology landscape evolves.  

• Manages teams of engineers across organizations to implement reliable, scalable, and high-performance solutions.  

• Holds team accountable for participation in on-call rotations and ensures Service Engineering teams across organizations are equipped to respond to incidents by driving the development of end-to-end technical expertise, monitoring and analysis tools, and scalable solutions that prevent incident recurrence across products.  

• Holds team accountable for understanding and following prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts and consideration for business impact.  

• Builds coalitions of support across organizations, holds internal teams and external partners accountable for sharing information and meeting mutual commitments, achieves scale across teams by enabling and engaging others, and builds alignment in processes and objectives across teams.  

• Facilitates sharing and definition of insights, best practices, and standards that can be applied to improve the system, platform, and/or product development and operations across organizations.  

• In addition, this role has people management responsibilities, including driving employee growth and development, executing projects, and managing performance.
• Embody our Culture and Values  

Qualifications

Required/Minimum Qualifications: 

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, or systems engineering