Strategic Account Manager - Healthcare

We are looking to hire a Strategic Account Manager - Healthcare to join Microsoft Healthcare Life Sciences

Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe. 

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world.  

We are insatiably curious and always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas and collaborate across boundaries to bring the best of Microsoft to our customers—because we are better together. It's our ability to work together that makes our dreams believable and achievable. Together we make a difference. 

We stand in awe of what humans dare to achieve and are motivated every day to bring digital transformation to our customers. We help them empower their employees, engage their customers, optimize their operations, and change the very nature of their products, services, and business models. We are customer-obsessed—we love learning about our customers and then developing solutions that meet their needs.  

Responsibilities

The Strategic Account Manager - Healthcare will manage the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio and collaborate across organizations and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g. leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics.

Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations

Account Management

· Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.

· Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry professionals) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.

· Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions, and to provide a comprehensive account management experience.

· Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).

· Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates understanding of the customer's business model to articulate growth opportunities, leveraging

industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the custo