Compliance and Operations Manager, Sports Wagering

Under the direction of the Division Chief, Sports Wagering, the Compliance and Operations Manager, Sports Wagering Division will work on a wide variety of tasks relative to the administration of the MGC's Sports Wagering Division in its role in managing all aspects of the regulation of sports wagering in Massachusetts. 

Duties and responsibilities include, but are not limited to the following:

• Monitor and review licensed sports wagering operators' compliance with the Commission's regulations related to sports wagering, including in-person and online wagering. 
• Monitor and review licensed sports wagering operators' operations to ensure the integrity of sports wagering activities. 
• Gain proficiency in Massachusetts statutes and regulations related to sports wagering and recommend adoption of and/or changes to Commission regulations. 
• Manage sports wagering Compliance Officers in their review and investigation of patron disputes and regulatory violations.
• Collaborate with other Commission divisions, including the Legal Division, on the development and implementation of regulations related to sports wagering.
• Collaborate with the Commission’s IT Division on review of all technical aspects of sports wagering operators’ equipment and platforms and compliance with all regulatory requirements.
• Collaborate with the Commission’s Research and Responsible Gaming Division to assist in developing policies and regulations related to responsible gaming and to ensure compliance with Massachusetts laws and regulations related to sports wagering.  ·      
• Review sports wagering operators’ internal control submissions in accordance with Commission requirements; review and monitor all required operator submissions including diversity plans and responsible gaming plans.  ·      
• Present regularly at public Commission meetings on matters related to sports wagering. ·      
• Communicate regularly with sports wagering operators on matters related to sports wagering including regulatory compliance and reporting obligations. ·      
• Maintain a thorough and current knowledge of trends and issues related to sports wagering.  ·      
• Develop relationships with outside entities within the gaming industry, including integrity monitoring services, sports leagues, and law enforcement agencies. ·      
• Identify and/or provide training on relevant topics to staff in the division and throughout the agency.
• Provide guidance and expert advice to the Commission and Commission staff on all matters related to sports wagering.  ·      
• Collaborate with the legal, IT, and finance divisions as well as the Investigations and Enforcement Bureau on all matters related to sports wagering. 

Our Benefits: Hybrid work environment; MA State Retirement Plan (Pension); a 9000 sq. foot on-site Fitness Center; Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks’ Vacation to start , three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.

• Strong project management, time-management, and organizational skills
• Strong analytical skills and attention to detail
• Excellent communication skills
• Familiarity with sports wagering, casino gaming, and/or responsible gaming a plus. 
• Legal or technical compliance background or experience a plus. 

• Bachelor's Degree

• 4-8 years of experience in public administration, public policy, gaming, sports wagering, law, technical compliance, or a relate