Principal Risk Associate, Customer Resiliency Risk Events and Remediation

West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Risk Associate, Customer Resiliency Risk Events and Remediation

As a Principal Risk Specialist within the Customer Resiliency Risk Events and Remediation team, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency. 

We are seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects. 

General Responsibilities: 

• Creating and validating processes 

• Driving process improvements aligned with desired customer outcomes 

• Analyzing, identifying, and correcting data issues with systems used or owned by Customer Resiliency and upstream or downstream partners 

• Providing subject matter expertise on processes when representing the department in projects and other meetings 

• Work with internal process owners, analysts, tech, and third parties 

Additional Responsibilities Include: 

• Guides business customer through Risk Event and/or Issue containment and remediation 

• Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions 

• Makes recommendations and provides guidance to the business 

• Understands and utilizes all Risk Management tools and systems available 

• Communicates and reports out results using presentations showing the data together in a meaningful format 

• Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward 

• Drives investigation and/or problem solving for remediation projects 

• Researching and problem solving as needed to support the business 

• Training and development of others as necessary 

Basic Qualifications:

• At least 2 years of experience in Risk or Process management or at least 2 years of experience in Project management 

Preferred Qualifications: 

• Bachelor’s or Master’s Degree 

• Lean certification or Six Sigma certification 

• 1+ years of experience in Supplier/Relationship management 

• 3+ years of experience in Process or Project management 

How our hybrid model works
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the