Data Informatics Analyst - Strategy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

What you get to do in this role:   

• Develop interactive data visualizations that enable business insights; work with business stakeholders to tease out the best stories to tell from a given dataset
• Build scalable analytical framework to monitor data quality supporting analytics organization (Sales Analytics, Finance Analytics, Marketing Analytics, Product, and Talent Analytics)
• Work with several data teams to deploy data quality across pipelines and to set up processes to evaluate data issues
• Create and guide data quality standards and frameworks to ensure inclusion into telemetry
• Create reporting functions to measure data quality for our data assets
• Communicate data quality insights and drive projects to improve data quality
• Oversee data governance, ensuring the maintenance of data integrity and adherence to established data quality standards
• Look for data quality opportunities to promote a data quality mindset across ServiceNow

Qualifications

To be successful in this role you have:

• BA/BS in Mathematics, Statistics, Computer Science, Economics, Business or analytical field
• 2 + years of SQL experience and delivering insights on data quality for high scale data processes
• 2+ years of Power BI experience, with ability to leverage its features for data analysis, visualization, and reporting in a corporate setting 
• Deep experience in data visualization and reporting using open source libraries/packages and third-party tools (Tableau or similar)
• Statistical background and ability to dive deep in operational metrics
• Experience in machine learning especially in data quality applications is a plus
• Familiarity with the ServiceNow platform is a plus
• Background in cybersecurity and technology workflows is highly preferred
• Strong communication skills and ability to effectively interface with customers is required 

 

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Additional Information

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