Technical Analyst III, Voice/Telecom Implementation

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Supports technical standards and testing of Sutter Health policies, systems, and applications. Performs highly complex technical analysis, design, support, implementation, and project management for technology related activities. Ensures performance, reliability, and optimization of specified key production systems and processes. Focuses on the development and implementation of initiatives that eliminate dependence on manual operations and effectively integrate systems and applications with enterprise batch scheduling and enterprise monitoring tools.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's: Computer Science, Information Technology, or related field

TYPICAL EXPERIENCE:

• 2 years of recent relevant experience.

• Genesys Cloud/Contact Center preferred.

• Project Management Lifecycle: Project Planning & Coordination, Risk Management, Conflict resolution preferred.

SKILLS AND KNOWLEDGE:

• Expert knowledge of assisting in the development of processes and procedures.

• Expert knowledge and understanding of information technology concepts.

• Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.

• Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

• Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.

• Establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.

• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals without the aid of a calculator.

• Speak clearly and distinctly using appropriate vocabulary and grammar to obtain information and explain technical information.

• Focus on customer service that informs all actions and decisions.

• Work as part of a team or collaborate with colleagues.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​