Operations & Special Projects Associate

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at https://www.gethealthie.com/

About the role

Healthie is hiring an Operations & Special Projects Associate, reporting to our Chief of Staff. This individual will be instrumental in ensuring seamless coordination within the Executive Office and across all departments, acting as a thought partner in driving forward Healthie’s priorities around innovation, customer experience, and operational excellence. In this role, you will assist the Chief of Staff with day-to-day operations, including policy and process analysis, preparing internal and external communications, and ensuring clear alignment on executive priorities. As a member of CEO’s office, you will coordinate cross-functional initiatives alongside senior leaders and key stakeholders at the company.

You’ll be expected to own and execute a wide range of special projects and time-sensitive assignments, with a strong focus on identifying issues, clearly communicating them, and executing effective solutions. A core part of this role includes building and refining internal processes, operational workflows, and documentation to enhance efficiency and drive consistency across the organization. You’ll join customer meetings and serve as an important voice in the room for leadership offsites and company-wide retreats. 

The ideal candidate is a highly organized, resourceful, and proactive professional who thrives in a fast-paced, high-growth environment. You are a doer—someone who takes initiative, moves quickly, and delivers exceptional results without excuses. You’re resilient in the face of challenges, respectful in all interactions, and highly collaborative across teams and functions. You lead without ego, operate with humility, and take pride in overachieving outcomes. You are comfortable being a high performer reporting to a high performer, and you bring a strong sense of ownership, follow-through, and accountability to everything you do. Your ability to anticipate needs, drive clarity, and move initiatives forward will be critical to the success of the Executive Office and the broader Healthie team.

Details, details

• This is a full-time, hybrid position located in our NYC HQ
• U.S. Work Authorization is required
• The salary range is $80,000-$90,000

About you

• You have 1-2 years of experience in operations, project management, or a similar cross-functional role—ideally within a high-growth SaaS or healthcare technology company. You’ve supported senior executives and know how to drive outcomes without needing constant direction.
  
  
• You are hungry, curious, and have an insatiable thirst to learn and grow. You actively seek feedback, look for ways to stretch your skill set, and are excited by the opportunity to evolve alongside a scaling company.
  
  
• You hold yourself to the highest standard when it comes to the quality and execution of your work. For you, the job isn’t done until it’s done right — regardless of whether that falls inside or outside of traditional 9-to-5 hours. You’re motivated by outcomes and impact, and you’re comfortable putting in extra time, including evenings or weekends when needed, to ensure things move forward and nothing falls through the cracks.
  
  
• You’re a generalist with a broad skill set. From drafting executive communications and building project trackers, to owning event logistics and improving internal processes—you’re comfortable navigating ambiguity and wearing many hats to get the job done.
  
  
• You’re an exceptional communicator—especially in writing. You can take complex, often high-stakes ideas and translate them into clear, actionable narratives. You communicate proactively and with precision, and are comfortable drafting internal updates and talking points for senior leaders.
  
  
• You are highly organ