Senior Business Intelligence Analyst (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

The purpose of this role is to drive access to, thoughtful analysis of and regular reporting on company data in order to create visibility into product health and  performance. You will accomplish this by conducting analysis and creating data visualizations that display the most critical metrics, trends and insights derived from our sales and product usage data.

In this role, you will work collaboratively across functions to develop reliable, robust and self-serve reporting that ensures access to globally-consistent reporting of KPIs and against specific target metrics. You will own the requirements definition, creation and management of the financial and operational metrics necessary to monitor performance against our goals. You will also design and execute ad-hoc reporting and analysis to inform strategic decisions supporting short and long-term product strategy.

In addition, you’ll work cross-functionally with stakeholders to conduct gap analyses of existing data sources, investigate and remediate data quality and, in partnership with product management and engineering, craft a plan to ensure instrumentation and collection of all data necessary to enable the product organization to define, measure and quantify its goals.

You’ll support the implementation of key organizational initiatives where data is integral such as Product Usage and Health, Pricing and Packaging, and Portfolio Strategy.

Provide day to day support to Sales and Customer Experience leaders, managers and team members in their use of data and BI (Business Intelligence).

Monitor and maintain data quality and integrity within the BI infrastructure of regular data loads from key platforms into BI tools and visualization solutions.  Works with Sales, Product and Engineering to bring together key data sources to further enhance available BI.

Key Responsibilities and Outputs:

• Works with teams to collect requirements and define reporting standards in order to create robust and timely product KPI and utilization dashboards in an agreed-upon format
• Provides ad-hoc support on data collection, analysis and reporting
• Investigates and designs improved solutions for current data models and mappings
• Works with Sales/Customer Experience, Product and Engineering teams to bring together key data sources to further enhance BI infrastructure

Proven characteristics for success:

• Ability to see the big picture and continue redefining the critical question(s) at hand utilizing a data-driven analytical approach
• Ability to communicate complex technical information to non-technical colleagues to aid decision-making supported by the ability to communicate written and verbally in clear language
• Ability to work in a fast-paced environment and manage multiple priorities under pressure
• Strong collaboration skills and ability to work with colleagues across the organization to achieve shared outcomes
• Bias towards action, operating with a high degree of autonomy and ownership 
• Creativity and persistence when faced with challenges, designing and redesigning solutions in order to achieve key goals
• Ability to create and execute on specs for reports and analysis based on business needs (e.g., regular KPI reporting) and required or available data elements
• Ability to participate in the technical implementation of new data analysis and visualization tools, establishing new processes and automation as well as improving existing processes

Attributes about you:

• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change
• Relationship Building - Strives to build lasting and meaningful relationships with internal and external customers. Is willing to understand the customers needs and does so by cultivating authe