Staffing Optimization Specialist

Are you passionate about supporting healthcare operations and making a difference behind the scenes?

Details: 4:00am - 5:30pm (13-hour shifts).

• Scheduled 3x per week in a rolling 6-week self-schedule calendar
• Includes flexing to four 10's for operational demands
• Rotates scheduled days Sunday - Saturday 
• Includes Weekend rotations (every 3-6 weeks)
• Includes 24/7 on-call weekend rotations (every 10-11 weeks)
• Includes holiday rotations 
   

Remote, but expected to commute on site for downtown procedures and potential team building or in-person meetings.
 

Job Summary:

The Staffing Optimization Specialist plays a critical role in supporting IU Health's real-time scheduling and staffing operations. This position maintains a 24/7 live schedule using UKG Pro to manage timekeeping, scheduling, and call center functions for over 13,000 IU Health team members. The Specialist collaborates closely with nursing leaders and administrators to ensure appropriate staffing levels are available and adapt to changing patient care needs across the system.

This is an ideal opportunity for individuals passionate about healthcare operations and business administration who thrive in a fast-paced, detail-oriented environment. The role demands strong time management, critical thinking, communication, and technical skills. Whether you are seeking to begin your healthcare career or grow within the IU Health System, this position offers a unique gateway to understanding and influencing operational excellence in a leading healthcare organization. 

• High School Diploma/GED. Associate's degree preferred.
• Requires flexibility in scheduling due to 24/7 responsibilities (includes weekends/holidays).
• Requires ability to function in a team-oriented environment.
• Requires ability to use Microsoft Office.
• Preferred experience with handling confidential information.
• Preferred 1-2 years in customer service industry.
• Preferred Kronos experience (timekeeping and scheduler). 

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.