Principal Receptionist Patient Scheduler

Overview

The primary purpose of the Principal Receptionist Patient Scheduler position is to act as a lead receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties. Assists Receptionist/Patient Scheduler team with handling high volume of calls and complex patient issues while keeping management informed.

Responsibilities

Service provided is patient centered.

Acts as a receptionist answering a high volume of incoming and in-house calls for Ambulatory Care Services practices in a timely manner and in accordance with departmental policy; enters data into electronic scheduling system as applicable.

Responds to callers needs in a professional, service–oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.

Answers caller’s questions, as well as obtaining full understanding of what information/assistance is being requested, in order to triage request accurately or assign call to the appropriate designated individuals/supervisor within the relevant department for resolution.

Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.

Schedules, reschedules, cancels, maintains, confirms and monitors appointments in accordance with departmental procedures and criteria of the practice.

 

Qualifications

High School Diploma, GED or equivalent required.

Two (2) years’ experience as a receptionist/patient scheduler in a patient care environment is required.

Basic computer knowledge is required. Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position. Bi-Lingual preferred. 

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit  www.uhnj.org/hrweb.