Senior Field Service Engineer - HMI

Introduction to the job

The Customer Support (CS) organization ensures installation, qualification, repair, and maintenance of ASML systems at customer sites while transferring critical know-how to customers. As part of the HMI technology team, you will play a key role in supporting advanced metrology solutions for semiconductor manufacturing.

This senior-level role involves direct interaction with customers, collaboration with internal stakeholders, and leadership in resolving complex technical issues. You will independently execute maintenance, upgrades, and diagnostics while driving continuous improvement initiatives and mentoring junior engineers.

Roles and Responsibilities

• Lead Complex Service Activities: Perform installation, qualification, upgrades, and relocations of HMI systems; ensure flawless execution of major hardware and software changes.

• Drive Issue Resolution & Escalation: Own problem statements, utilize escalation channels (2L Tech Support, Applications, 3L Global Support Center), and deliver clear technical communication.

• Customer Engagement & Training: Act as primary technical interface with customers; provide training, guidance, and proactive advice to optimize system performance.

• Plan & Coordinate Operations: Maintain installation and maintenance plans with a minimum 3-week look-ahead; manage material flow and visitor preparation for efficient execution.

• Continuous Improvement: Analyze post-mortems, propose structural improvements, and contribute to technical action plans in collaboration with TS/Apps/GSC.

• Mentorship & Leadership: Guide junior engineers, assess training needs, and foster a culture of quality, safety, and customer satisfaction.

• Fleet & Knowledge Management: Track HMI fleet configurations, engineering changes, and maintain accurate documentation for sharing and distribution.

Education and Experience

• Bachelor’s degree in a technical discipline (Engineering or related field).

• Minimum 7 years of hands-on experience working with electromechanical systems in semiconductor or high-volume manufacturing environments.

• Strong mechanical aptitude with demonstrated knowledge of pneumatics, hydraulics, and electronics.

• At least 5 years of experience with eBeam Inspection systems.

• Proficiency in Microsoft Office; experience with New Product Introduction (NPI) is a plus.

Skills 

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.  

To thrive in this job, you’ll need the following skills:  

• Demonstrated ownership and accountability; ability to work independently and lead complex tasks.

• Strong customer focus with proven ability to manage priorities under demanding conditions.

• Excellent communication and collaboration skills across internal and external stakeholders.

• Ability to identify bottlenecks and drive process improvements.

• High attention to detail and adherence to strict procedures.

Other Information 

• Legal/export license control (see below)

• The employee may occasionally lift and/or move up to 50 pounds in weight unaided. 

• The environment generally is moderate in temperature and noise level.

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

• Will require up to 25% domestic and international travel dependent on business needs and training requirements.

• Ability to work compressed work week.

• Ability to work potential night and weekend shift.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require