Sr. Content Designer, Personalization

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission.

Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world. Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences. 

Job Description:

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission.  

Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world.  Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences.  

 

Key Responsibilities: 

• Drive the definition of a clear and actionable strategic direction for content  

• Develop a content system that allows for individual personalization on a global level 

• Write content that is on tone, communicating in a modern, fresh way that engenders trust  

• Working with your design and user research partners, develop a deep understanding of our customer segments and advocate for their needs throughout the product development process 

• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time. 

• Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale. 

• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.  

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results. 

• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style. 

• Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers. 

 

Qualifications: 

• 3+ years of experience writing product content and designing experiences. 

• You have prior experience with content systems and writing for personalization frameworks 

• You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis. 

• You understand brand and marketing methodologies, but your real expertise is using design thinking in