Shift Coordinator, Humanoid Robot Operations (Night)

<div class="content-intro"><p class="p1">Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.</p></div><p>This is a contract-to-hire position with the goal of transitioning to full-time employment.</p> <p>As the Shift Coordinator, you will lead our team of Humanoid Robot Operators and own the results of the shift. At times there is limited engineering support, so you'll be the one making the calls. You'll set priorities, keep robots running for real commercial use cases, solve problems as they come up, and hand the day team a clear, accurate picture of what happened overnight.</p> <p>This role is for someone who treats the shift's outcomes as their own. When targets are missed, you find out why and fix it. When targets are hit, you look for ways to improve on them.</p> <p><strong>SHIFT: </strong>Night - 10:30 PM to 7:00 AM</p> <p>Each is a 5-day week that includes a weekend shift, with training Monday through Friday from 7:30 AM to 4:00 PM.</p> <p><strong>Responsibilities</strong></p> <ul> <li> <p>Lead, schedule, and direct the shift operator team, including robot and station assignments, coverage, and shift priorities.</p> </li> <li> <p>Own shift performance: robot uptime, task throughput, and on-time completion of the customer use case. Report results and misses at the end of every shift.</p> </li> <li> <p>Act as the first point of escalation for robot failures, safety concerns, and operational blockers. Triage quickly and decide whether to keep running, pivot, or stand down.</p> </li> <li> <p>Make sure every issue is tracked, documented, and escalated to the right engineering team in Jira, and hold the team to a high standard for ticket quality.</p> </li> <li> <p>Run structured shift handoffs with next shift leadership so nothing gets lost between teams.</p> </li> <li> <p>Coach operators in real time. Give direct feedback, support onboarding and training for new hires, and build a culture of accountability and continuous improvement.</p> </li> <li> <p>Spot recurring failures and process gaps, then drive fixes with engineering and operations leadership.</p> </li> <li> <p>Enforce all safety procedures for robot operation and model them yourself.</p> </li> <li> <p>Make sure work areas meet cleanliness and organization standards, and that the team follows equipment and robot maintenance procedures, including bring-up and shutdown.</p> </l