Business Operations Manager

About Pair Team

Pair Team is on a mission to connect underserved communities to high quality care as a tech-enabled medical group focused on high-risk Medicaid and Duals patients. Their novel whole-person care model - social, clinical, behavioral - is quarterbacked by a multidisciplinary care team across their network of shelters, food pantries, and other community partners leveraging Arc, their proprietary care management platform. Pair Team is one of the largest providers of a high-needs case management benefit in California and on track to build the country's largest clinically-integrated network of community-based organizations. They have demonstrated an ability to engage a hard to reach patient population and address gaps in care, including a 56% reduction in ED visits and a 26% reduction in hospital admissions.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As a Business Operations Manager you’ll report to the Sr. Director of Business Operations and will serve as the analytical backbone to multiple organizations at Pair Team. You’ll be responsible for generating insights, implementing new initiatives, and enabling the organization to achieve Pair Team’s ambitious growth targets.

What You’ll Do

• Collaborate directly with Operations leadership and the Director of BizOps to develop standard processes, dashboards, and reports to enable scale
• Conduct financial and operational analysis to support decision making
• Establish and monitor KPIs to evaluate operational health and identify opportunities for improvement
• Work with a variety of stakeholders in designing, implementing, and monitoring new pilots
• Support the broader Business Operations team in areas such as provider credentialing, deal pursuit, CRM management, and financial reporting

What You’ll Need

• 4+ years of experience working in business operations, consulting, investment banking, or related field
• Strong analytical skills and a proven record of diving deep, unearthing insights, and driving change
• Organized with high attention to detail 
• High degree of ownership and self-starter mindset
• Advanced knowledge and experience in Microsoft Excel/Google Sheets
• Experience working with data exploration and visualization tools such as Looker, Tableau, and/or PowerBI
• Experience in healthcare a plus

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Because We Value You

• Competitive salary: $120,000 - 140,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opp