Jobs and Careers

Customer Operations Manager

United Statesfull_timeVerifiedPosted 9 Jan 2026

💰 $135,000/yr($110,000/yr – $135,000/yr)

About the role

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture. We make a huge impact on the way the world does business.What is in it for you: As the Customer Operations Manager GS1 US, you have the opportunity to join a dynamic organization that is constantly innovating and never stagnant. The Customer Operations Manager creates the foundation for clean, consistent account data and seamless operational processes across the customer lifecycle. In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world-class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up.We are currently recruiting for this position, which offers a salary range of $110,000 to $135,000.This position qualifies for participation in our annual employee bonus program.This position is also eligible for company-sponsored benefits, which include:

Health (medical, RX, dental, vision) - effective immediately
401(k) with Employer Safe Harbor and Profit-Sharing Contributions - effective immediately
Short- and Long-Term Disability Coverage
Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
Individual Wellness Platform
Paid Parental Leave
Generous PTO and Company Paid Holidays
LinkedIn Learning
Tuition Reimbursement
Kudos (employee recognition and engagement platform)
Catered Lunches 2x/week on in office days

Who you are: This role serves as the connector between Customer Experience, Sales, Data Governance, Technology, and CRM teams — ensuring that customer identity, account structures, and subscription data are accurate, well-governed, and easy for teams and customers to understand. The ideal candidate is technically fluent, process-oriented, and skilled at turning complex concepts into clear, visual documentation. What you will do: Data Quality, Governance & Systems Alignment (Technical + Process Focus)

Partner with the Data Governance team to define account quality rules, naming standards, and required data fields.
Publish clear field definitions and business rules for account creation, updates, merges, and lifecycle workflows.
Develop and maintain duplicate management policies, driving consistent and timely remediation.
Work closely with Technology and CRM teams to define and enforce validation rules, automation, and system logic across CRM and subscription platforms.
Identify opportunities to reduce manual cleanup through technical automation, improved workflows, and upstream controls.
Lead a cross-functional working group to review account data issues, analyze root causes, and oversee ongoing improvements.
Define and report on core data quality KPIs, including duplicate rate, validation failure rate, account completeness, and accuracy.
Document and evolve the end-to-end workflow for account data quality, including how data flows across CRM, subscription tools, and internal systems.

Customer & Sales Operations Support (Business + Experience Focus)

Strengthen operational processes across Customer Experience, Sales, and Support to ensure a seamless customer journey.
Improve workflows for onboarding, subscription entitlements, account updates, and customer transitions (e.g., mergers, prefix changes, ownership shifts).
Maintain alignment between Sales → CX → Support → Billing to reduce friction and ensure <