Maintenance Lead, Top of the Village

Overview

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Job Summary:

The Maintenance Lead is essential for ensuring the safety, cleanliness, and functionality of our resort property with the added responsibilities of leading the department when a Supervisor, Manager or Director is not available. This role includes responding to work order requests, performing general maintenance tasks, and assisting with property upkeep, all while maintaining a positive guest experience. In addition, they are responsible for ensuring the other technicians are completing these duties with follow-up and leading by example.

Responsibilities

Essential Duties & Responsibilities:

• Work Order Management: Respond to and document associate and guest work order requests promptly.
• General Maintenance: Conduct maintenance in guest units, common areas, and equipment, ensuring high standards of cleanliness and safety.
• Team Collaboration: Work closely with maintenance associates to support property upkeep and resolve issues efficiently.
• Property Walkthroughs: Perform regular safety and maintenance inspections, addressing repairs as needed.
• Checklists and Logs: Complete maintenance checklists and maintain logs for pools, spas, ice, and snow removal.
• Equipment Maintenance: Conduct routine inspections and repairs on building systems (HVAC, electrical, plumbing).
• Safety Compliance: Adhere to safety protocols, utilizing appropriate personal protective equipment (PPE).
• Task Documentation: Maintain clear records of tasks on daily timesheets and work orders.
• Communication: Update management promptly regarding incomplete tasks or unsafe conditions.
• On-Call Duty: Be available for on-call duties at least one week per month, if offered employee housing.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections

Qualifications

Knowledge & Skills:

• Communication: Proficient in English (written and spoken).
• Computer Literacy
• Building Systems: Basic knowledge of HVAC, electrical, plumbing, and mechanical operations.
• Tool Usage: Understanding of hand and power tools; basic mechanical skills in plumbing, electrical, and repairs.
• Customer Service: Professional approach to maintenance requests from guests and owners.

Abilities:

• Flexible Schedule: Available to work holidays, nights, weekends, and overtime as needed.
• Task Management: Ability to follow verbal and written instructions, prioritize tasks, and manage workflow.
• Teamwork: Collaborate effectively with co-workers and perform tasks with minimal supervision.
• Reading and Writing: Able to read safety rules, operating instructions, and write routine reports.
• Physical Tasks: Perform basic carpentry, painting, and plumbing tasks.

Education & Experience:

• Education: High school diploma, GED, or vocational training.
• Experience: Relevant experience in maintenance or related fields is preferred.

Working Environment & Physical Demands:

• Ability to stand and walk for extended periods.
• Capable of lifting to 70 lbs. without assistance.<