Dual Rate Guest Services Rep/ Lead - Harrah's Hoosier Park (Full Time)

 WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Performs the duties of a Guest Service Representative and fulfills the duties as a Guest Service Lead  when required.

When performing Lead Responsibilities, supervises up to 25 employees in the absence of a Supervisor in the Guest Services Department. Assists in the direction and coordination of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include training employees, assigning, and directing work, addressing complaints, and resolving problems

DIRECTLY SUPERVISES: None

HOW YOU WILL CREATE THE EXTRAORDINARY

• Assists in implementing all promotions, as they relate to the area of the Rewards Center.

• Assists in implementing and supervising all programs and procedures. Assists in achieving Rewards Club membership goals.

• Assists with the coordination of all Passenger reservations and boarding pass issuance.

• Assists in the daily operations of the Rewards Center area to include the supervision of Marketing Operations and Representatives.

• Implemented procedures to ensure the highest standards of courteous, prompt, and efficient customer service.

• Assists with the reporting and reconciliation of coupons and incentives, coordinates all customer inquiries and complaints.

• Administers require record keeping procedures, maintain responsibility for accurate forecasting of passenger volumes.

• Responsible to ensure continued growth in the company’s player database.

• Issues complimentary amenities consistent with Comp policy.

• Responsible for greeting all guests and promoting exceptional customer