Sr. UX Researcher

Does your mind connect dots others can't even see? Do you inspire and mentor others to follow your example? Do you like solving complex problems with simple, elegant solutions? Join us as our next Senior UX Researcher.

We're looking for someone creatively analytical – who can think inside the box, and then blow the box up. The candidate we need can solve problems and teach others to do the same. They'll be able to crunch data while empathizing with the human users behind the numbers. They will have an insatiable curiosity and a thirst for truth. They ask why before asking how. And, they will be confident communicating rock-solid rationales supporting their ideas to senior stakeholders.

A Senior UX Researcher solves complex problems with simple, elegant solutions. They plan research activities, conduct qualitative and quantitative research methods, analyze the results, and translate the uncovered data into actionable insights. UX Researchers use industry best practices for their research methods to better understand the behaviors, motivations, and desire paths of research subjects. They develop strong, trusting relationships between the research team and product teams, providing leadership and support during strategy, ideation, and execution of enterprise-scale implementations.

Senior Researchers mentor and educate other researchers who are new to the team. They set the standard for research speed and quality. They work autonomously and require little oversight.

Job Duties and Responsibilities:

Plan UX Research (10%)

• Achieve a deep understanding the problem space including business goals and market needs / desires
• Determine the appropriate mix of UX Research methods, both qualitative and quantitative, and design experiments for a given scenario.
• Document the planned research methods in a UX Research plan, including method names / descriptions, intended quantity of each method, expected timeline for plan execution, intended target of research methods.
• Collaborate with team members to finalize the appropriate research methods, timing, and research targets
• Recruit research subjects to participate in UX Research methods
• Prioritize and reprioritize tasks based on varying criteria to achieve optimal speed-to-insight while managing multiple initiatives
• Schedule research methods with research subjects and team collaborators
• Champion new research methodologies to better understand the behaviors and desire paths of users
• Can demonstrate effective research planning and educate others on how to do so
• Assists in scoping research efforts to determine level of effort and potential timelines
• Evaluates previous work efforts to determine approximate scope for future initiatives
• Plans research with greater speed, accuracy, quality, and autonomy than UX Researchers

Execute UX Research Methods (25%)

• Conduct user experience research activities like stakeholder interviews, collaboration sessions, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences operate
• Maintain execution of the timeline outlined in the UX Research plan
• Inform stakeholders of research progress, clearly setting and re-setting expectations when needed
• Pivot from original research plan when key learnings and insights suggest there is additional / different research to conduct
• Demonstrate industry best practices for conducting each research method
• Document and organize data resulting from the conducted research
• Collaborate with designers, strategists, developers, and product teams to create a greater shared understanding of the user’s current experience, future vision, needs, and desires
• Can demonstrate effective use of appropriate research methods and educate others on how to do the same
• Executes methods with greater speed, accuracy, quality, and autonomy than UX Researchers

Research Analysis (20%)

• Analyze qualitative and quantitative data from analytics tools, survey results, and other research methods to develop themes and insights that inform UX decisions
• Collaborate with strategists, designers, developers, and product teams to map research findings to business goals and objectives
• Translate insights and “light-bulb moments” into actionable recommendations
• Measure research data, interpret data, and translate data into findings that relate directly to concrete goals for the project, product, or business area
• Influence the measurement of experience from qualitative and quantitative perspectives, clearly connecting data to strategic and design solutions
• Can demonstrate effective analysis and synthesis methods a