Software Trainer (Remote)

Who We Are

Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a Software Trainer at AuditBoard, you will be the key driver in enabling customer adoption and success through engaging and scalable virtual instructor-led learning content. You’ll join a collaborative team with a mission to redefine the customer learning journey for our modern SaaS platform. This role involves significant ownership, requiring you to work independently, manage complex projects, and operate effectively in a fast-paced environment.

We're looking for a proactive educator and dynamic presenter who is excited to immerse themselves in a complex industry, own the content lifecycle from scratch, and deliver world-class training. You will be instrumental in a large-scale initiative to maintain existing materials and develop innovative new content. Bring your ideas, your passion for adult learning methodologies, and your understanding of how training directly impacts the broader business.

Key Responsibilities 

I. Customer Consultation & Learning Strategy

• Own the Training Discovery Process by leading calls with Enterprise customers and internal Onboarding Project Leads to conduct detailed needs analyses.

• Design Customized Curricula by translating complex customer requirements and unique platform configurations into tailored learning objectives and comprehensive training plans.

• Serve as the learning and development expert for internal stakeholders, ensuring all training strategies align with customer implementation goals.

II. Content Design & Development

• Design, develop, and maintain effective, engaging, and high-quality learning content for diverse adult learners.

• Create comprehensive instructor-led training (ILT) materials, including detailed facilitator guides, visually engaging presentation decks, and practical in-system exercises.

• Collaborate with Subject Matter Experts (SMEs) to validate content accuracy and ensure alignment with the latest software features and industry best practices.

• Own product and feature updates for select AuditBoard modules, updating content as needed and facilitating train-the-trainer sessions for teammates as needed.

III. Training Delivery & Evaluation

• Deliver exceptional Virtual Instructor-Led Training (VILT) sessions—both standard recurring classes for the general customer base and customized sessions for Advanced and Elite subscription customers.

• Help manage and maintain all course materials within the Learning Management System (LMS), ensuring version control and ease of access.

• Assist in the continuous assessment and quantitative evaluation of training effectiveness, providing data-driven recommendations for curriculum improvement.

Attributes for a Successful Candidate

• 3+ years of professional experience in a Software Training role within a SaaS (Software as a Service) environment.

• Demonstrated ability to create and deliver high-quality VILT content to external, enterprise-level customers.

• Proven experience in conducting needs analysis and requirements gathering with internal and external stakeholders.

• Strong verbal and written communication skills, with experience communicating directly with customers outside of training sessions (discovery calls, email correspondence).

• Expert knowledge and practical application of Adult Learning Theory and best practices (e.g., ADDIE, SAM).

• Proficiency in utilizing presentation software (e.g., Google Sl